INR

CART

Shipping, taxes, and discount codes calculated at checkout.

View Cart

RETURNS & EXCHANGES

SUNIRA works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. Our production involves handwoven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labour intensive. Human errors and unexpected delays associated with them cannot be avoided many a time.

Please note that our fulfilment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly . All custom-made pieces and sale items are not eligible for any exchange. Dupattas and free-size items are also not eligible for exchange. 

In case of a quality defect or a wrong product kindly notify us within 3 days of receiving the product

  • Write to us at mail@suniradesigns.com to raise an exchange request including your order number/ order confirmation email, details of the piece you would like to exchange, with a photograph of the defect.
  • Courier the garment to us at A266-267 Andheria Modh, Ambedkar Colony, Near Nature Bazaar (Dastkaar), Chhatarpur, New Delhi - 110074
  • Once the unused product is received at our end, we will notify you the approval or rejection of your exchange after inspection
  • The customer will be responsible for paying the shipping costs for returning or exchanging the item.
  • Please note that for international orders exchanges are not possible because return shipments to India attract substantial duty/tax charges and more often than not get stuck at customs and never reach back to us.

YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) within 24 hours of placing the order. If you do cancel the order within the prescribed time, any payments made by you will be refunded in full within 30 days. Cancellation fee, if applicable, will be charged. However, if you cancel the order within 48 hours, we will adjust your credit in your next purchase with SUNIRA. 
We will not accept any cancellations beyond 48 hours of your order.

ALTERATIONS
Please refer to the size chart before you make a purchase, and in case you are uncertain about your size, do write to us at mail@suniradesigns.com for any customisations or queries or call at+91 9810124363 between 10:00 AM to 6:00 PM

If you would like an alteration in the clothing that you have purchased, you will need to go through the following steps:

  • Write to us at mail@suniradesigns.com to raise a request mentioning the alternation required.
  • Courier the garment to us at A266-267 Andheria Modh, Ambedkar Colony, Near Nature Bazaar (Dastkaar), Chhatarpur, New Delhi - 110074

Once the unused product is received at our end, we will be happy to alter it to your desired size.

Please note, additional courier charges involved will be borne at your end.